Customer Service Representative at Thermo Fisher Scientific

It’s more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We’re sharing our expertise and technological advancements with customers, helping them make the world a better place – whether they’re discovering a cure for cancer, protecting the environment or making sure our food is safe.

Job Description

Key Responsibilities:
– Apply to create new customer account, and extend new material in SAP
– Check booking document aligned to booking policy.
– Create & update sales orders in SAP, while ensure the accuracy of the data input.
– Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
– Coordinate with customers on collecting payment & L/C, and notify finance team
– Send shipping instructions to buyer or warehouse, timely track the shipping date.
– Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
– Billing upon revenue policy, and support finance to complete internal audit.
– Apply VAT Invoice upon completion of delivery.
– Timely send installation notice to service team.
– Tracking A/R collection ASAP
– Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
– Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

Competence Qualifications:

Motivation:
– Always strives to reach goal with a high level customer oriented mindset
– Strong Learning willingness
– Positive and responsible
– Enjoy team work with good team spirit
– Enjoy dynamic environment able to drive actions

Knowledge:
– Customer Service relevant experience
– Office software
– International trading knowledge
– SAP/ERP system knowledge & Operation
– Product knowledge
– Logistic knowledge

Capability:
– Oral & Written English
– Excellent Communication skill with Strong collaboration, influencing and convincing capability
– Strong logical thinking
– End to end management
– Ability to work in cross-functional teams
– Project management (e.g. process optimization etc.)
– Risk management capability
– Problem solving skills
– Change management
– At least one year related experience

To apply, go here:
https://jobs.thermofisher.com/global/en/job/R-01245317/Customer-Service-Representative